About Us

About Pelican Casino

Pelican Casino was established in 2019 with a clear objective: to operate an online casino where players know exactly who is behind the platform, how their information is handled, and what standards govern every stage of the gaming experience. Rather than relying on vague promises or aggressive marketing, the casino has built its reputation around transparency, regulatory compliance and responsible management.

From the moment a player creates an account, every important process is governed by published policies and legal requirements. Registration, identity verification, payment processing, data protection, bonus administration and responsible gambling measures all follow documented procedures that are available for review before any deposit is made.

For Australian players, this level of openness is particularly important. Online casinos licensed outside Australia operate under international regulatory frameworks, making it essential to understand who manages the platform, which authority supervises its activities and how disputes are handled. Pelican Casino provides this information openly instead of leaving players to search for it elsewhere.

The platform combines modern gaming technology with recognised compliance standards, advanced cybersecurity systems and partnerships with established software developers. This approach allows players to focus on entertainment while knowing that their personal information, financial transactions and account security are protected by multiple layers of operational safeguards.

Our Story

Pelican Casino entered the international iGaming market in 2019 as a multi product online casino designed for players who value reliability as much as game selection. Since its launch, the platform has continued to expand its services while maintaining the same operational priorities that shaped its early development.

Instead of introducing rapid changes that could compromise stability, the company has concentrated on improving platform performance, strengthening fraud prevention systems, expanding its catalogue of licensed games and refining customer verification procedures. Each improvement has been introduced with long term operational quality in mind rather than short term commercial gains.

Today, Pelican Casino serves players across multiple jurisdictions, including Australia, through a secure web platform that supports desktop computers, smartphones and tablets. The casino continues to invest in infrastructure upgrades, payment technologies, customer support and regulatory compliance to ensure the platform remains secure as industry standards evolve.

Legal Information

Casino Operator

Pelican Casino is operated by WoT N.V., a company incorporated in Curaçao and authorised to provide online gaming services under the applicable regulatory framework.

Legal entity details include:

Operating Company: WoT N.V.

Company Registration Number: 129742

Jurisdiction of Incorporation: Curaçao

Registered Office: Abraham de Veerstraat 9, Willemstad, Curaçao

The operating company is legally responsible for every core aspect of the business, including customer account management, payment processing, player verification, anti money laundering compliance, responsible gambling implementation, customer support and technical platform maintenance.

Publishing this information allows players to verify who is legally accountable for operating the casino and provides an additional layer of transparency that reputable gaming platforms are expected to maintain.

Gaming Licence

Pelican Casino operates under a licence issued by the Curaçao Gaming Authority (CGA).

Licence information includes:

Licensing Authority: Curaçao Gaming Authority

Licence Number: OGL/2024/452/0687

Licence Type: Online Gaming Licence

The licensing framework requires the operator to comply with regulatory obligations covering:

• operational integrity
• player fund protection
• identity verification
• anti money laundering procedures
• responsible gambling policies
• complaint handling
• cybersecurity requirements
• financial reporting obligations

Maintaining a licence involves ongoing regulatory oversight rather than a single approval process. Licensed operators are expected to demonstrate continuing compliance with applicable regulations throughout their operation.

What This Means for Australian Players

Australia has its own gambling legislation, and offshore online casinos operate under international licences rather than state based Australian gaming authorities. Pelican Casino makes this distinction clear so players understand exactly which regulatory framework applies to their account.

Australian customers should always ensure online gaming complies with the laws applicable in their own state or territory before registering.

What the international licence does provide is an independently regulated operating environment that requires the casino to implement recognised standards for player protection, identity verification, financial security and responsible gambling.

Transparency about licensing helps players make informed decisions before creating an account, rather than discovering important legal information after registration.

Our Mission

Pelican Casino exists to provide an online casino environment where trust is earned through consistent operational standards instead of marketing claims.

Every department within the company works toward several long term objectives:

• maintaining a secure platform for every player
• protecting personal and financial information
• offering games supplied by licensed developers
• providing clear promotional terms
• processing withdrawals fairly and efficiently
• promoting responsible gambling
• complying with international regulatory requirements
• improving customer support through continuous training

The company believes that transparency should never be optional. Players deserve accurate information about the services they use, particularly when financial transactions and personal information are involved.

Our Values

Transparency

Pelican Casino believes players should never have to search for essential information hidden in lengthy documents or unclear wording.

The casino publishes comprehensive documentation covering:

• Terms and Conditions
• Privacy Policy
• Responsible Gambling Policy
• Bonus Terms
• AML Policy
• KYC requirements
• Licensing information

These documents explain how the casino operates, how player information is processed and what rights and responsibilities apply to both parties.

Fairness

Fair gaming depends on more than simply offering casino games.

Pelican Casino works only with licensed software providers whose games utilise independently tested Random Number Generator technology where applicable. This helps ensure that game outcomes remain random and cannot be influenced by the operator.

Many games also display their theoretical Return to Player percentage, allowing players to make informed choices based on publicly available statistical information.

Security

Security influences every stage of the player journey.

Rather than relying on a single protective measure, Pelican Casino applies multiple security controls across its systems, including encrypted communications, secure authentication, transaction monitoring and continuous fraud prevention.

These systems operate together to reduce the likelihood of unauthorised account access, payment fraud and identity theft.

Responsibility

The company recognises that gambling should remain a form of entertainment rather than a financial strategy.

Responsible gambling principles are incorporated into everyday operations through practical account management tools, customer support procedures and internal monitoring systems designed to identify potentially harmful gambling behaviour.

Protecting Your Personal Information

Online casinos inevitably process sensitive information. Players provide names, addresses, identification documents, payment details and transaction histories. Protecting this information is therefore one of the operator’s most significant responsibilities.

Pelican Casino processes customer information solely for legitimate business purposes, including:

• creating and managing accounts
• verifying customer identity
• processing deposits and withdrawals
• preventing fraud
• complying with legal obligations
• improving customer support
• meeting regulatory reporting requirements

Personal information is handled in accordance with the published Privacy Policy and is not disclosed to unauthorised third parties.

Access to sensitive information is restricted to authorised personnel whose responsibilities require access to that data. Internal access controls and monitoring systems further reduce the risk of unauthorised use.

Cybersecurity Standards

Cybersecurity is not limited to protecting passwords.

Pelican Casino continuously monitors its infrastructure to reduce risks associated with cyber attacks, malicious software, suspicious login attempts and unauthorised access.

Security measures include:

• SSL encrypted connections
• protected server infrastructure
• firewall protection
• continuous network monitoring
• secure authentication systems
• internal access controls
• fraud detection technologies
• regular security updates

These measures help protect customer accounts while maintaining the integrity of the casino’s systems.

Secure Payments

Financial security is equally important.

Every deposit and withdrawal passes through established payment procedures designed to protect both players and the operator from fraudulent activity.

Payment processing includes multiple verification stages where necessary, particularly for larger withdrawals or unusual account activity.

Additional security measures include:

• encrypted payment gateways
• ownership verification of payment methods
• transaction monitoring
• withdrawal validation
• anti fraud screening
• AML compliance checks

These procedures may occasionally increase processing times, but they significantly reduce financial risk for legitimate players.

Unlike less transparent operators, Pelican Casino explains why verification may be requested and what documentation is required, allowing customers to prepare in advance rather than encountering unexpected delays.

Account Verification

Identity verification is an essential part of operating a licensed online casino.

Every reputable operator must know who its customers are, both to comply with regulatory requirements and to protect players against identity theft and financial crime.

Depending on account activity, customers may be asked to provide:

• government issued photo identification
• proof of residential address
• confirmation of payment method ownership
• additional documentation regarding the source of funds where legally required

Although verification can occasionally feel inconvenient, it serves an important purpose. It helps ensure that withdrawals are paid only to the legitimate account holder, prevents duplicate or fraudulent accounts and supports international anti money laundering regulations.

Pelican Casino aims to complete verification requests as efficiently as possible while maintaining the standards required by its licensing authority.

Responsible Gambling

Pelican Casino believes that online gambling should remain an enjoyable recreational activity, never a source of financial pressure or emotional distress. Responsible gambling is therefore integrated into the casino’s day to day operations rather than being treated as a standalone policy that players rarely read.

The platform encourages customers to approach gambling with realistic expectations. Casino games are designed for entertainment, and every game outcome is determined by chance. No betting strategy, previous result or playing pattern can guarantee future winnings.

To help players maintain control over their gambling activity, Pelican Casino provides a range of practical account management tools that can be activated directly through the player profile or requested through customer support.

Available responsible gambling features include:

• daily, weekly and monthly deposit limits
• wagering limits
• session time reminders
• reality checks
• temporary cooling off periods
• temporary account suspension
• long term self exclusion
• permanent account closure upon request

These tools allow players to decide in advance how much time and money they are comfortable spending before gambling begins, reducing the likelihood of impulsive decisions.

The casino also encourages customers to monitor their own gambling behaviour and consider taking a break if they notice any of the following warning signs:

• gambling becoming a primary source of income expectations
• increasing deposits to recover previous losses
• borrowing money to continue gambling
• gambling affecting work, family or personal relationships
• spending more time gambling than originally planned
• hiding gambling activity from friends or relatives

If any of these behaviours become apparent, the casino recommends using the available responsible gambling tools immediately and seeking professional support where appropriate.

Protecting Underage Individuals

Pelican Casino operates a strict policy prohibiting anyone under the legal gambling age from accessing its services.

Age verification forms an important part of the registration and identity verification process. If the operator identifies evidence suggesting that an account has been created by an underage individual, access may be suspended immediately while the matter is investigated.

Parents and guardians are encouraged to supervise internet access on shared devices and make use of parental control software where necessary to help prevent minors from accessing gambling websites.

Anti Money Laundering and Financial Crime Prevention

Financial integrity is fundamental to maintaining a trustworthy gaming environment. As a licensed operator, Pelican Casino maintains internal Anti Money Laundering and Counter Terrorism Financing procedures that comply with applicable regulatory obligations.

These procedures are designed to prevent the platform from being used for unlawful financial activities while protecting legitimate customers from fraud and identity theft.

The casino’s AML programme includes:

• customer due diligence during registration
• enhanced verification for higher risk accounts
• transaction monitoring
• ongoing account reviews
• source of funds verification where required
• suspicious activity reporting
• internal compliance audits
• employee compliance training

Risk monitoring systems analyse account activity for unusual patterns that may require additional review. These reviews are conducted to satisfy legal obligations and should not be interpreted as an indication that a player has done anything wrong.

Where additional documentation is requested, the casino aims to explain the reason clearly and process the review without unnecessary delay.

Know Your Customer Procedures

Know Your Customer requirements are closely connected with responsible gaming and financial security.

Verification procedures help ensure that:

• each account belongs to a genuine individual
• payment methods are owned by the registered player
• withdrawals are sent to the correct recipient
• duplicate accounts are identified
• bonus abuse is prevented
• identity theft risks are reduced

The documents requested depend on the circumstances of each account. In many cases, verification is completed with standard identification documents, while more detailed checks may only be necessary for higher value transactions or regulatory reviews.

Pelican Casino understands that players value privacy. Documents submitted for verification are handled through secure systems and used only for legitimate compliance purposes.

Our Team

Behind Pelican Casino is a multidisciplinary team responsible for ensuring that the platform operates safely, efficiently and in accordance with its licensing obligations.

Although individual employees are not publicly identified, the casino’s operations are managed by experienced professionals across several specialist departments.

Compliance and Legal

The compliance team oversees adherence to licence conditions, regulatory requirements, responsible gambling obligations and anti money laundering legislation.

Their responsibilities include reviewing internal procedures, monitoring regulatory developments and ensuring that the casino remains compliant with applicable legal standards.

Information Security

Cybersecurity specialists maintain the systems that protect player information, payment infrastructure and operational data.

Their work includes:

• infrastructure monitoring
• vulnerability management
• security incident prevention
• authentication systems
• internal security reviews
• continuous platform protection

As cybersecurity threats continue to evolve, security procedures are regularly reviewed and updated to reflect current industry best practices.

Customer Support

Customer support representatives assist players with every stage of their experience, including:

• account registration
• verification enquiries
• deposits and withdrawals
• technical issues
• bonus questions
• responsible gambling requests
• account security concerns

Support staff receive ongoing training to ensure information provided to customers remains accurate, consistent and compliant with company policies.

Payments and Risk Management

Specialists in payment operations work alongside fraud prevention teams to oversee secure financial transactions.

Their responsibilities include reviewing payment requests, monitoring unusual activity, assisting with verification procedures and helping ensure withdrawals are processed accurately.

Technical Operations

The technical team maintains the infrastructure that powers Pelican Casino.

Their work includes software integration, platform optimisation, server stability, mobile compatibility and continuous performance improvements that allow players to enjoy reliable access across different devices and operating systems.

Software Providers

The quality of an online casino depends heavily on the companies that develop its games.

Pelican Casino collaborates with internationally recognised software studios that have established reputations throughout the global iGaming industry. Working with licensed developers allows the casino to offer games that meet recognised standards for fairness, performance and reliability.

Its portfolio includes titles from providers such as:

• Pragmatic Play
• Evolution
• NetEnt
• Playtech
• Microgaming
• Play’n GO
• Yggdrasil
• Nolimit City
• Ezugi
• Red Tiger
• BGaming
• Amatic
• Spribe
• Hacksaw Gaming

These providers supply a diverse catalogue of slot games, live dealer tables, roulette, blackjack, baccarat, poker variants, game shows and instant win titles.

Many games incorporate independently certified Random Number Generator technology where applicable, while live casino products are streamed from professionally managed studios using real gaming equipment and trained dealers.

By working with established software developers rather than anonymous content suppliers, Pelican Casino provides players with greater confidence in the quality and integrity of its gaming library.

Customer Support

Professional customer support remains one of the most important elements of a trustworthy online casino.

Whether a player has a question about identity verification, payment processing, bonus conditions or responsible gambling tools, support should be accessible, knowledgeable and transparent.

Pelican Casino aims to resolve enquiries efficiently while protecting the confidentiality of customer information. Support representatives are trained to explain company procedures clearly rather than relying on generic responses or automated templates whenever possible.

Where a request requires investigation by another department, players are informed of the review process and kept updated on progress.

Contact Information

Players who need assistance or wish to contact the operator directly may use the following official details.

Customer Support Email

[email protected]

Telephone

+61 2 9374 5821

Business Address

1-25 Harbour Street

Darling Harbour

Sydney NSW 2000

Australia

Support Availability

Saturday to Wednesday

11:00 AM to 6:00 PM

Customer support can assist with:

• account registration
• identity verification
• deposits
• withdrawals
• technical issues
• responsible gambling
• bonus conditions
• security concerns
• complaints and feedback

Why Transparency Matters

Trust cannot be created through advertising alone. It is built by consistently providing accurate information, honouring published terms and maintaining professional standards across every aspect of the business.

Pelican Casino believes that players should understand how the casino operates before they deposit funds. Publishing information about the operating company, licensing, security procedures, verification requirements and responsible gambling measures helps customers make informed decisions with realistic expectations.

This commitment to openness also reduces misunderstandings. When policies are clearly explained in advance, players know what documents may be required, how withdrawals are reviewed, why certain security checks exist and how disputes can be resolved.

Transparency benefits both the operator and its customers by creating a relationship based on clear expectations rather than assumptions.

Our Commitment

Pelican Casino is committed to maintaining a secure, fair and professionally managed online gaming platform for eligible players in Australia and other supported jurisdictions.

Every area of the business, from regulatory compliance and cybersecurity to payment processing and customer support, is built around long term operational stability rather than short term promotional activity. The casino continues to invest in stronger security technologies, improved compliance procedures and a better overall player experience while remaining accountable to the standards required by its licensing authority.

For Australian players, choosing an offshore online casino begins with understanding who operates the platform, how personal information is protected and what safeguards are in place if issues arise. Pelican Casino addresses these questions openly through comprehensive legal documentation, responsible gambling policies, transparent operational procedures and responsive customer support.

The company recognises that lasting trust is earned through consistency. By combining regulatory oversight, modern security infrastructure, responsible gambling initiatives and a commitment to honest communication, Pelican Casino aims to provide an environment where players can enjoy online casino entertainment with confidence, knowing that fairness, security and transparency remain central to every aspect of the service.