Responsible Gambling

At Pelican Casino, we take the wellbeing of our players seriously. Gambling is meant to be an enjoyable pastime, and we want every person who visits pelican-casino-au.com to have a safe, controlled experience. This page explains the tools we provide, the warning signs worth knowing, and the support services available across Australia.

Playing Within Your Means

Gambling should never be a way to make money or recover losses. The house always holds a mathematical edge on every game, which means over time, losses are the expected outcome. Before you play, consider setting a personal budget that covers only what you can genuinely afford to lose, separate from money needed for rent, groceries, bills, or other essentials.

Ask yourself a few honest questions before each session: Am I playing with money I can afford to lose? Am I playing for fun, or trying to win back something I’ve already lost? Do I feel anxious or irritable when I’m not playing? If any of these hit close to home, it may be worth stepping back.

Who Can Play at Pelican Casino

Pelican Casino strictly enforces an 18+ age requirement. No person under the age of 18 is permitted to open an account or participate in any real-money game on this site. During account verification, we collect proof of identity and date of birth, and any account found to belong to a minor will be closed immediately, with any remaining funds returned to the original payment source.

If you share a household with someone under 18, we strongly recommend using account password protection and logging out after every session to prevent underage access.

Responsible Gambling Tools Available to You

We provide a range of practical tools directly through your Pelican Casino account to help you stay in control of your play.

Deposit Limits You can cap the total amount you deposit into your account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you request an increase to an existing limit, a 24-hour cooling-off period applies before the change goes live. Decreases, however, take effect straight away.

Session Time Limits You can set a reminder that notifies you when a specified amount of time has passed during a gaming session. Keeping track of time while playing is something many people find surprisingly difficult, and this tool helps address that.

Self-Exclusion If you feel you need a complete break from gambling, Pelican Casino allows you to self-exclude for a fixed period or permanently. Once self-exclusion is active, you will not be able to log into your account, and you will be removed from all marketing communications. To reactivate an account after a fixed-term exclusion has ended, an additional cooling-off period is applied.

If you want to self-exclude across multiple gambling websites at once, we recommend contacting Gambling Help Online (details below), who can help coordinate exclusion through available national and state-level schemes.

Reality Checks and Account History You can review your full deposit and withdrawal history through your account at any time. Keeping an eye on your actual spending, rather than relying on memory, is one of the most practical things you can do to stay in control.

Cooling-Off Period If you’re not ready to fully exclude but feel you need a short break, you can request a temporary suspension of your account for 24 hours or longer. During this period, logins are disabled.

To access any of these tools, log into your account and visit the Responsible Gambling section, or contact our support team via live chat, available 24 hours a day, 7 days a week.

Recognising Problem Gambling

Problem gambling doesn’t always look obvious from the outside, and people often don’t recognise it in themselves until the financial or personal consequences become serious. Below are some of the most common signs that gambling may have moved from entertainment to a problem.

You might be gambling too much if you:

• Spend more than you planned to, repeatedly
• Chase losses by continuing to play after losing money
• Lie to family or friends about how much time or money you spend gambling
• Borrow money to fund gambling
• Feel restless or irritable when you try to cut back
• Use gambling to cope with stress, anxiety, or depression
• Miss work, social events, or family commitments because of gambling
• Have tried to stop before but haven’t been able to

If several of these resonate with you, speaking with a professional counsellor can make a real difference. The services listed below are free, confidential, and available to anyone in Australia.

Support Services in Australia

Gambling Help Online Website: www.gamblinghelponline.org.au Phone: 1800 858 858 (free call, available 24/7) Gambling Help Online offers free telephone and online counselling to anyone in Australia affected by problem gambling, including family members and friends of people who gamble. Trained counsellors are available any time of the day or night.

Lifeline Australia Phone: 13 11 14 (available 24/7) Website: www.lifeline.org.au Lifeline provides crisis support and suicide prevention services. If gambling-related stress is affecting your mental health, Lifeline counsellors are available around the clock.

Beyond Blue Phone: 1300 22 4636 (available 24/7) Website: www.beyondblue.org.au Beyond Blue supports people experiencing anxiety, depression, and other mental health challenges. Problem gambling frequently intersects with these conditions, and Beyond Blue can be a valuable first step.

National Debt Helpline Phone: 1800 007 007 Website: www.ndh.org.au Free financial counselling for Australians struggling with debt, including debt caused or worsened by gambling losses.

Gamblers Anonymous Australia Website: www.gaaustralia.org.au A peer-support program for people who want to stop gambling. Meetings are available in most Australian states and territories, as well as online.

For Family and Friends

Living with someone who has a gambling problem is genuinely hard. It can affect your finances, your relationship, and your own mental health. Organisations like Gambling Help Online offer support specifically for families and partners of people who gamble, and that support is free and confidential, just as it is for the person gambling themselves. You do not need to wait until things reach a crisis point before reaching out.

Our Legal Obligations

Pelican Casino operates under licence number OGL/2024/452/0687, issued by the Curaçao Gaming Control Board. As a condition of that licence, and as part of our own commitment to player welfare, we are required to provide responsible gambling tools, enforce age verification, and cooperate with self-exclusion requests promptly.

Under Australia’s Interactive Gambling Act 2001 (Cth), certain forms of interactive gambling are regulated at the federal level. We comply with applicable laws and cooperate with Australian authorities where required. We also follow the National Consumer Protection Framework guidelines for online wagering, including requirements around pre-commitment and account-based controls.

What We Don’t Do

We do not direct marketing communications to anyone who has self-excluded. We do not offer inducements to players who appear to be showing signs of problem gambling. We do not allow players under 18 to open or use accounts. We do not extend credit to players or facilitate lending for the purposes of gambling.

Getting Help Through Our Support Team

If you want to set a limit, trigger a self-exclusion, or simply talk through your options, our support team is available 24/7 via live chat on pelican-casino-au.com. You can also send an email through the Contact Us page. We treat all responsible gambling requests as a priority, and your privacy is respected throughout.

If you’re concerned about your gambling right now, please reach out to Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au. Help is available at any hour.