Relevance verified: 02.04.2026
Pelican Casino is operated by WoT N.V., a company registered under the laws of Curaçao, and licensed by the Curaçao Gaming Authority. This Privacy Policy applies to all users accessing our services through https://pelican-casino-au.com and sets out how we collect, use, store, disclose, and protect your personal information. It has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within Schedule 1 of that Act.
By registering an account, accessing our games, or otherwise using any part of our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.
1. Who We Are
Pelican Casino is owned and operated by WoT N.V. When this Privacy Policy refers to “we”, “us”, or “our”, it refers to WoT N.V. and its subsidiaries and affiliates involved in the delivery of our gaming platform to Australian users. Our platform is accessible at https://pelican-casino-au.com.
For privacy-related enquiries, you can reach us at: [email protected]
2. What Personal Information We Collect
We collect personal information that is necessary for the operation of our platform, compliance with legal obligations, and the delivery of a safe and functional gaming experience. The categories of personal information we may collect include:
Identity and contact information: Your full name, date of birth, residential address, email address, and phone number. This information is required at the point of registration and is used to verify your identity and age in accordance with applicable law.
Financial information: Details of payment methods used to deposit or withdraw funds, including card numbers (stored in masked format), bank account details where applicable, and transaction histories. We do not store full card numbers on our servers.
Account activity data: Records of your gaming sessions, bet history, deposit and withdrawal activity, bonus usage, and any communications you have had with our support team.
Technical and device data: Your IP address, browser type and version, device identifiers, operating system, referring URLs, and session timestamps. This data is collected automatically when you access our website.
Verification documents: Copies of government-issued identification such as a passport, driver’s licence, or proof of address documents. These are collected as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Responsible gambling data: Self-exclusion records, deposit limit settings, cooling-off periods, and any information you provide when seeking support for gambling-related concerns.
We will only collect sensitive information, such as health information, where it is directly relevant to responsible gambling support and where you have provided your consent.
3. How We Collect Your Information
Most of the personal information we hold is collected directly from you. This occurs when you:
- create and verify a player account;
- make a deposit or request a withdrawal;
- contact our support team by live chat or email;
- participate in promotions, competitions, or surveys;
- complete identity verification processes;
- use our responsible gambling tools or request account restrictions.
We also collect information automatically through the use of cookies, web beacons, and similar tracking technologies as you browse and interact with our website. We may also receive information from third-party identity verification providers, payment processors, and fraud detection services where we have engaged those providers to assist in validating your identity or securing your account.
4. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
Account management and service delivery: To create and maintain your player account, process transactions, and provide access to our gaming platform.
Identity verification and age verification: Australian law, our licensing obligations, and AML regulations require us to verify the identity and age of all players before allowing real-money gaming activity. We are required by law to ensure no person under the age of 18 years engages in real-money gambling on our platform.
Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, account takeovers, and other forms of misuse. We monitor account activity for unusual patterns and take action where necessary.
Legal and regulatory compliance: To meet our obligations under the Privacy Act 1988 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and any relevant state or territory gambling regulations.
Responsible gambling: To administer self-exclusion requests, deposit limits, time-out periods, and to identify players who may be exhibiting signs of problem gambling, consistent with our duty of care.
Customer support: To respond to your enquiries, resolve complaints, and improve the quality of our support services.
Marketing communications: With your consent, to send you information about promotions, bonuses, and news relevant to your account. You may withdraw consent for marketing communications at any time by using the unsubscribe link in any email we send, or by contacting our support team directly.
Platform improvement: To analyse usage patterns, conduct testing, and improve the functionality and user experience of our website.
We will not use your personal information for purposes other than those listed above without first seeking your consent, unless we are required or authorised to do so by law.
5. Disclosure of Your Personal Information
We do not sell your personal information to any third party. We may share your information with third parties only in the following circumstances:
Service providers: We engage third-party companies to assist in operating our platform. These include payment processors, identity verification providers, KYC and AML screening services, fraud detection agencies, customer support platforms, and IT infrastructure providers. These parties are contractually bound to handle your information in accordance with applicable privacy law and are not permitted to use it for their own purposes.
Regulatory and law enforcement bodies: We may be required to disclose your personal information to government agencies, regulators, law enforcement authorities, or courts where we are legally obligated to do so. This includes disclosures under the AML/CTF Act 2006 (Cth) to the Australian Transaction Reports and Analysis Centre (AUSTRAC).
Self-exclusion registers: If you request to be placed on a self-exclusion list or if we determine that your account should be restricted for responsible gambling reasons, we may share relevant information with third-party exclusion registers or gambling support bodies where required.
Business transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity, subject to that entity agreeing to treat your information in accordance with this Privacy Policy.
Where we disclose your information to parties located outside of Australia, we take reasonable steps to ensure those parties handle your information in a manner consistent with the Australian Privacy Principles.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, analyse site traffic, and enable certain platform features to function correctly.
Essential cookies are necessary for the website to operate. Without these, certain features such as logging in and accessing your account would not work.
Analytical cookies help us understand how users interact with our site, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form to improve our platform.
Marketing cookies may be used to deliver content and promotions that are relevant to your interests. These cookies track your browsing activity across sessions.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, you can visit the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
7. Security of Your Personal Information
We take the security of your personal information seriously. Our platform uses industry-standard Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers. We also implement access controls, firewalls, and secure data storage practices to guard against unauthorised access, disclosure, alteration, or loss of your information.
Our staff who handle personal information are trained in privacy obligations and are bound by confidentiality requirements. We regularly review and update our security practices to address emerging risks.
Despite these measures, no online system is entirely free from risk. If you suspect your account has been compromised, please contact us immediately at [email protected].
8. Data Retention
We retain your personal information for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Under Australian AML/CTF legislation, we are required to retain certain transaction records and identification documents for a minimum of seven years following the end of the relevant transaction or business relationship.
When personal information is no longer required for any of the purposes outlined in this policy and there is no legal obligation to retain it, we will take reasonable steps to de-identify or securely destroy that information.
9. Your Rights Under the Australian Privacy Principles
As a person whose information we hold, you have the following rights under the Privacy Act 1988 (Cth):
Access: You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable timeframe. We may charge a small administrative fee for providing access where this is permitted by law.
Correction: If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct the information promptly.
Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Details of our complaints handling process are set out in Section 11 below.
Withdrawal of consent: Where we rely on your consent to use your personal information for a particular purpose, such as direct marketing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any use that occurred prior to your withdrawal.
To exercise any of these rights, please contact us at [email protected].
10. Responsible Gambling and Your Information
We take our responsible gambling obligations seriously. If you use any of our responsible gambling tools, including deposit limits, time-out periods, or self-exclusion, the information you provide in connection with those tools will be treated with the highest degree of care.
Self-exclusion requests are processed promptly and records of such requests are retained for the duration required by law. Where you have self-excluded, we will take reasonable steps to prevent you from creating new accounts and to prevent you from receiving marketing communications from us.
If you are concerned about your gambling behaviour, you can access free, confidential support through the National Gambling Helpline on 1800 858 858 or by visiting https://www.gamblinghelponline.org.au.
11. How to Make a Privacy Complaint
If you have a concern or complaint about the way we have handled your personal information, please contact us in the first instance so that we have an opportunity to address it.
You can submit a complaint by email to: [email protected]
Please provide your name, account details if applicable, a description of your concern, and what outcome you are seeking. We will acknowledge receipt of your complaint within five business days and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, or if you believe we have not handled your complaint adequately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted via its website at https://www.oaic.gov.au or by calling 1300 363 992.
12. Children and Minors
Our platform is strictly for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal information, we will close the account and delete the relevant information as soon as reasonably practicable. If you believe a minor has accessed our platform, please contact us immediately at [email protected].
13. Links to External Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to pelican-casino-au.com and does not cover the privacy practices of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, the revised policy will be published on this page. We encourage you to review this page periodically to stay informed about how we handle your personal information. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.
15. Contact Us
For any questions, requests, or concerns relating to your privacy or this Privacy Policy, please get in touch with us:
Email: [email protected] Website: https://pelican-casino-au.com
We are committed to handling your personal information with transparency, care, and in full accordance with Australian privacy law.