License Information

About This Page

This page has been prepared to provide players and interested parties with transparent, accurate and up-to-date information regarding the legal and regulatory status of Pelican Casino. We are committed to operating in a manner that upholds the highest standards of integrity, consumer protection and regulatory compliance. Players are encouraged to review the information set out below prior to registering an account or engaging in any gaming activity on this platform.

Operator Details

The website located at https://pelican-casino-au.com is owned and operated by Pelican Entertainment B.V., a private limited liability company incorporated and registered under the laws of Curaçao.

• Full Legal Name: Pelican Entertainment B.V.
• Company Registration Number: 134359
• Jurisdiction of Incorporation: Curaçao, Kingdom of the Netherlands
• Registered Address: Dr. H. Fergusonweg 1, Willemstad, Curaçao

All gaming services offered through this website are provided by Pelican Entertainment B.V. in its capacity as the licensed operator of record.

Gaming Licence

Pelican Entertainment B.V. holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory authority responsible for licensing and supervising online gaming operators in Curaçao pursuant to the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, LOK).

• Licensing Authority: Curaçao Gaming Authority (CGA)
• Regulatory Framework: National Ordinance on Games of Chance (LOK), Curaçao
• Licence Type: Online Gaming Licence (B2C)
• Regulator Website: https://www.gamingcontrolcuracao.org

The validity of the operator’s current licence may be verified directly through the CGA’s official licence register. Players are encouraged to use this resource if they wish to independently confirm the operator’s licenced status.

Territory of Service and Jurisdictional Restrictions

Pelican Casino provides online gaming services to eligible players in accepted international markets. The operator does not hold an Australian licence issued under state or territory gambling legislation, nor does it hold an interactive wagering service provider licence under the Interactive Gambling Act 2001 (Cth). Players in Australia access the platform in accordance with their own assessment of applicable local laws and regulations.

The following jurisdictions are excluded from service and are strictly prohibited from accessing the platform. This list includes, but is not limited to: the United States of America, Turkey, Cyprus, and any other jurisdiction where accessing or using online gaming services is prohibited by applicable local law. The operator reserves the right to update the list of restricted jurisdictions at any time without prior notice. It is the responsibility of each player to ensure that participation in online gaming is lawful in their jurisdiction prior to registration.

Age Verification and Minimum Age Requirement

Access to and use of this platform is strictly restricted to persons who are 18 years of age or older. In certain jurisdictions, the applicable minimum age may be higher, in which case the higher age requirement applies.

The operator implements mandatory age verification procedures as part of the account registration and Know Your Customer (KYC) process. No player will be permitted to deposit funds, access real-money games or withdraw winnings until their identity and age have been satisfactorily verified in accordance with the operator’s verification requirements.

Any account found to belong to a person under the minimum age will be immediately suspended, all funds held in the account will be returned in accordance with applicable policy, and the matter may be referred to the relevant regulatory authority.

Know Your Customer (KYC) Policy

Pelican Entertainment B.V. operates a comprehensive Know Your Customer programme in accordance with applicable anti-money laundering and identity verification obligations. All players are required to undergo identity verification prior to completing withdrawals, and may be required to do so at the time of registration or at any point during their activity on the platform.

Documentation that may be requested includes, but is not limited to:

• Government-issued photographic identification (such as a valid passport or national identity card);
• Proof of residential address (such as a recent utility bill or bank statement not older than three months);
• Proof of payment method ownership; and
• Source of funds documentation where required by the operator’s risk-based assessment procedures.

Players are required to provide accurate, current and complete information at all times. Providing false or misleading documentation constitutes a material breach of the operator’s Terms and Conditions and may result in account suspension, forfeiture of funds and referral to relevant authorities.

Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Policy

The operator maintains a risk-based AML and CTF compliance programme designed to detect, prevent and report suspicious financial activity. This programme is developed in accordance with the requirements imposed by the Curaçao Gaming Authority and relevant international standards, including the recommendations of the Financial Action Task Force (FATF).

Key elements of the AML/CTF programme include:

• Customer due diligence (CDD) and enhanced due diligence (EDD) procedures applied proportionately to assessed risk;
• Ongoing transaction monitoring to identify unusual or suspicious patterns of activity;
• Internal reporting obligations and escalation procedures for suspicious activity;
• Record-keeping requirements in compliance with applicable regulatory obligations; and
• Regular staff training on AML/CTF obligations and detection methods.

The operator does not accept funds from illegal sources. Where the operator identifies or reasonably suspects that funds originate from criminal activity, it will take all steps required under applicable law, including reporting to the relevant financial intelligence unit and freezing or closing the relevant account.

Data Protection and Privacy

Pelican Entertainment B.V. is committed to protecting the personal data of its players in accordance with applicable data protection legislation. Personal data collected in connection with the use of this platform is processed for the purposes of account administration, identity verification, fraud prevention, compliance with legal obligations and, where consent has been obtained, the delivery of marketing communications.

Players have the right to access, correct, and in certain circumstances request the deletion of their personal data. Full details of the operator’s data processing practices, the legal bases for processing, data retention periods and players’ rights are set out in the Privacy Policy, which is available on this website.

The operator implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

Responsible Gambling

Pelican Entertainment B.V. is committed to promoting responsible gambling and minimising the risk of gambling-related harm. The operator acknowledges that gambling, while a legitimate form of entertainment for most players, carries inherent risks and can cause harm if not approached responsibly.

The following responsible gambling tools are available to all registered players:

• Deposit limits – players may set daily, weekly or monthly deposit limits on their account;
• Loss limits – restrictions on the maximum amount a player may lose within a defined period;
• Session time limits – tools to restrict the duration of individual gaming sessions;
• Reality checks – periodic reminders displayed during gameplay to inform the player of time elapsed;
• Self-exclusion – players may request a temporary or permanent self-exclusion from the platform for a minimum period of six months; and
• Account cooling-off periods – short-term restrictions on account activity for players who wish to take a break.

Players who believe they may have a problem with gambling are encouraged to seek assistance. Relevant support services include:

• Gambling Help Online (Australia): https://www.gamblinghelponline.org.au
• Lifeline Australia: 13 11 14
• GamCare: https://www.gamcare.org.uk

The operator will not knowingly permit a self-excluded or otherwise restricted player to access real-money gaming services.

Fairness and Game Integrity

All games made available on the platform are supplied by third-party software providers whose products utilise certified random number generators (RNGs). The operator works with providers who have undergone independent testing and certification by recognised testing laboratories to verify the statistical fairness and technical integrity of their products. Return-to-player (RTP) percentages for individual games are made available within the respective game information sections where provided by the relevant software supplier.

Dispute Resolution

The operator is committed to resolving player complaints in a fair, timely and transparent manner. Players who have a complaint are encouraged to contact the customer support team in the first instance.

The formal complaints and dispute resolution process operates as follows:

1. Stage 1 – Initial Complaint: The player submits a complaint to the customer support team via the available contact channels. The operator will acknowledge receipt of the complaint and aims to provide a substantive response within 10 business days.

2. Stage 2 – Escalated Review: If the player is not satisfied with the initial response, the complaint may be escalated for review by a senior member of the operator’s compliance or management team.

3. Stage 3 – External Dispute Resolution: If the complaint remains unresolved following internal review, the player may refer the matter to an independent Alternative Dispute Resolution (ADR) provider recognised by the Curaçao Gaming Authority. Details of the applicable ADR mechanism are available on request and through the CGA’s regulatory framework.

The operator does not charge players any fee for submitting a complaint through the internal complaints process.

Amendments to This Page

The operator reserves the right to update or amend the information set out on this page at any time to reflect changes in its regulatory status, applicable law or internal policies. Players are encouraged to review this page periodically. Continued use of the platform following any amendment constitutes acceptance of the updated information.